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Noticeboard

NEW - ONLINE APPOINTMENT BOOKING & REPEAT PRESCRIPTION ORDERING

From Tuesday 14 March 2017 we will be offering a new Patient Access Service which allows patients to book appointments online and order repeat prescriptions.  To Register to use the system, please collect your unique Pin Number and Information Leaflet at reception.  More information is available at Online Services tab below.


We are increasingly contacting patients via text. Please make sure we have your mobile number.


 **FOR LOTS OF USEFUL HEALTH ADVICE PLEASE SEE

WWW.NHSINFORM.SCOT**


Partnership Announcement

We are sorry to announce that Dr McPherson will be leaving us in July 2017. While he will be missed by patients and colleagues, we wish him every success in his new practice.

New Registrar

We welcome Dr A.Findlay who will be with us for a year until July 2018.

  

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NHS 24 - 111     Change of Phone Number

 Please note that the telephone number for NHS 24 has changed to 'Free to Call' 111 .

 

 

Zero Tolerance

 

Violent and Abusive Patients 

 

The practice will not tolerate violent or abusive behaviour.

We try at all times to deal with patients in a polite and courteous manner. In return we expect that the same is shown to all staff and doctors at the surgery. Whilst we understand that a visit to the doctors can be at times stressful or worrying, we will not tolerate aggression or abuse to either our reception staff or any of the professional staff at the surgery.

 

Anyone verbally abusing either a member of staff or the public, or using inapporpriate language, will be asked to leave the premises and requested to find another GP. 

 

The practice considers aggressive behaviour to be any personal, abusive or aggressive comments, cursing, swearing, physical contact or aggressive gestures.

 

Patients will also be removed from the list in the following circumstances:

  • Violence and aggression towards staff or members of the public.
  • Damage to practice property or equipment. 
  • Change of residence to outside of the practice area 
  • Persistent misuse of the system 
  • Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication. 

 

All instances of actual physical abuse of any doctor or member of staff, by a patient or their friends or relatives, will be reported to the police as an assault.



 
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